Hot Springs Escape | Spa • Shop • Casino | 2-Night Hotel Stay in the Heart of Hot Springs | April 6–10, 2027

BAM Travel Tours – Travel Policy "None of the Stress, All of the Fun!"

At BAM Travel Tours, we believe the best moments in life are the ones you never forget. Whether you're reuniting with loved ones, exploring somewhere new, or simply taking a break from the everyday, every BAM trip is a journey worth remembering.

We’re here to create the kind of travel experience that’s fun, smooth, and stress-free — from booking to your ride home.

Below is our easy-to-follow travel policy to help you prepare and know what to expect along the way.

All Ages Welcome

All ages are welcome on BAM Travel Tours! From little adventurers to seasoned travelers, we love seeing families and friends of all generations join us. If a specific trip has an age restriction, it will be clearly listed in the individual trip description when booking

Children must be supervised by an adult at all times. For everyone’s safety and comfort, parents/guardians are responsible for ensuring their children follow bus rules and group expectations

Plan-Free, Stress-Free – Your Trip, Your Pace

Each destination brings its own kind of magic — and how you enjoy it is totally up to you! Unless otherwise noted, BAM trips are designed for independent exploring.

Whether it’s a one-day adventure or a multi-day getaway, you get to choose how you spend your time. We’ll share helpful tips, maps, and suggestions before you head out, but what you do — from sightseeing and shopping to relaxing with great food — is all about you.

Take it all in at your own pace, and make the most of every moment!

Your BAM Host

Our main focus is making sure the trip runs smoothly and everyone is having a great time — so we may not be able to respond to calls or messages right away.

Each trip has a BAM Host onboard, and their contact info is shared with your Group Contact before departure. Your host will keep you in the loop with key updates, schedules, and reminders throughout the trip.

If something comes up during the journey, please speak directly to your host — we’re here to help however we can!

Booking & Payments

• A deposit is required to reserve your seat.
• Final payments are due by the date listed on your specific trip page at www.BAMTrips.com.

Booking Confirmation & Portal Access

After you book, you’ll receive a confirmation email with your invoice—usually within 24 hours. That email also gives you access to your Customer Portal, where you can view your trip details and make full balance payments at any time.

How Our Flexible Payment Plan Works

We’re happy to offer an easy, flexible way to pay for your trip!

If you’d like to set up a payment plan, just send us an email with the following:

• Name used at booking
• Trip name and date
• Amount you’d like to pay

We’ll send you an invoice for that amount. After that, you’re welcome to make additional payments at your own pace by emailing us each time you're ready. Please note: Our Customer Portal only allows full balance payments—partial payments must be requested by email.

Your balance must be paid in full by the posted deadline.

Email us anytime at: contact@bamtrips.com

Pickup & Drop-off Locations

Pickups vary by trip and may include:

• Kentucky: Louisa, Pikeville, Catlettsburg, Ashland, Morehead, Lexington, Maysville
• Ohio: Circleville
• West Virginia: Barboursville, Sutton
• Tennessee: Kingsport, Knoxville

Check your trip page for exact pickup cities and times.

Be sure to check your specific trip page at www.BAMTrips.com for the exact pickup cities and departure times.

Parking at Pickup Locations

We have permission for you to leave your vehicle at our designated pickup locations while you're on your trip. However, BAM Travel Tours and our pickup partners are not responsible for any vehicles or personal belongings left behind. Please park only in the approved areas to avoid towing or fines.

Motorcoach Comfort & Travel Breaks

Our motorcoach is designed with your comfort in mind! You’ll enjoy:

• Reclining seats – Please be courteous of those behind you when leaning back.
• Temperature set around 68°F (20°C) – Bring a small blanket/throw if you get chilly.
• Onboard restroom – Great for emergencies, but we encourage using rest stops when possible.
• Wi-Fi, TVs & power outlets – Availability may vary by coach and location.

How Often Do We Stop?

• We make regular stops every few hours to stretch, grab a snack, and use the restroom.
• Before we arrive at the destination, we’ll also stop for a freshen-up break so you can change clothes or get ready for the day ahead.

Group Seating & Courtesy

We seat families and friends together—whether you booked as a group or individually.

As your trip gets closer, Brenda will send out a message asking travelers to let her know who they’re traveling with. This helps us organize the seating chart so everyone can enjoy the ride together!

Luggage & Packing

Each traveler may bring:

• One medium-sized suitcase (stored under the bus)
• One personal tote or small backpack (for overhead storage)

Luggage Tags are a MUST!

Please tag all bags with:

• First & Last Name
• Boarding Location (where you and your group will board for the trip)
• Group Number (you’ll receive this from Brenda prior to the trip)
• Mobile Number

Overnight & Onboard Essentials

Overhead Bag (Within Reach):

• Medications (plus one extra day's worth)
• Toothbrush, toothpaste, deodorant
• Phone charger & portable battery
• Blanket, travel pillow, sleep mask, earplugs

Overnight Bag (Stored Under Bus):

• Comfy clothes, shoes
• Dry shampoo, baby wipes, lip balm
• Light jacket, rain gear, sunscreen

Leaving Items on the Motorcoach

Feel free to leave anything you don’t need during your time at the destination on the motorcoach - including pillows, blankets, tote bags, and even electronics like iPads or chargers.

The coach will be locked when the driver is away (such as during hotel check-in or sightseeing stops). While most travelers leave items without any issues, please remember that BAM Travel Tours is not responsible for lost, damaged, or stolen belongings left on the bus.

For extra peace of mind, we recommend keeping especially valuable or important items with you.

Food & Drinks

We’ve got you covered with bottled water and light snacks available under the bus — available at rest stops!

You’re also welcome to bring your own drinks and snacks (twist-off tops only, please). Small coolers that fit at your feet are fine—just keep in mind they take up some leg space. All coolers must be 100% leak-proof.

Let’s keep our ride clean and comfy! Trash bags will be available at each stop, so please toss your trash before getting back on the bus.

Behavior Reminders

We’re all about good vibes, kindness, and keeping things clean and comfortable for everyone. So just a few important no-gos:

• No smoking or vaping on the motorcoach
• No alcohol or illegal drug use
• No foul or offensive language

Let’s all do our part to create a fun and respectful experience for travelers of all ages.

Photos – Say Cheese (or Don’t )

We love capturing the smiles, laughter, and special moments on every BAM trip! You might end up in a group photo, a fun candid, or even featured in our future marketing, social media, or promotions.

If you'd rather not be included, no worries at all — just send us a quick email before your trip at contact@bamtrips.com and let us know.

Otherwise, you’re giving us the thumbs-up to share the joy and show off the fun with others!

Photos taken may be used in BAM’s digital or printed materials for promotional purposes.

Weather & Packing Reminders

Weather can be unpredictable — and it often varies by destination and season — so be sure to check the forecast before your trip and pack accordingly.

Layers, a light rain jacket, comfy walking shoes, and a small umbrella are always smart to have on hand. A little prep goes a long way in making sure you’re comfortable and ready for whatever the day brings!

Hotel Room Types

We do our best to honor room preferences, but hotel room layouts are based on availability.

• Double/Triple/Quad occupancy does not guarantee 2 queen beds. Rooms may have 1 king bed with a pullout sofa or rollaway if needed.

Accessibility & Special Requests

If you or someone in your group has mobility needs, dietary restrictions, or severe allergies (including to smells or foods), please let us know 30 days before the scheduled trip. We’ll do our best to help accommodate, but last-minute requests made during the trip may not be possible to fulfill.

👉 For example, if you're severely allergic to a scent or food item, we need to know 30 days in advance so we can notify other travelers or make adjustments prior to the trip. Thanks for helping us create a safe and enjoyable experience for everyone!

Lost & Found

If you leave something behind, contact us within 24 hours. While we’re happy to help track items down, BAM Travel Tours is not responsible for lost or forgotten belongings.

Travel Insurance

While not required, we highly recommend purchasing travel insurance to protect your investment in case of illness, trip interruption, or emergencies. It gives you peace of mind.

Delays & Disruptions

We all know travel can come with a few surprises — weather, traffic, and other unexpected delays sometimes happen, even with the best planning.

If something changes along the way, we promise to keep you in the loop and adjust as smoothly as possible.

Please note: BAM Travel Tours isn’t responsible for extra costs that might come up due to delays (like meals, hotel stays, or missed activities). We always recommend packing a little patience, extra snacks, and a good attitude — it goes a long way!

For full details, check out our Terms & Conditions.

Safety & Courtesy

We’re all about good vibes and great memories! Please be kind to your fellow travelers, follow any instructions from your host or driver, and help us keep a fun, respectful atmosphere on board.

Everyone deserves a smooth, safe trip — so if someone is being disruptive or unsafe, BAM does reserve the right to ask them to leave the tour.

Cancellations, Refunds & the Fine Print

Plans change — we get it! For all the details on cancellations, refunds, and other policies, check out our official Terms & Conditions. It’s all there so you know exactly what to expect.

One Last Thing…

At BAM, we bring the seats, the snacks, and the smiles — but how much fun you have is totally up to you! We create the space for joy, connection, and adventure… The rest is yours to turn into great memories.

Don’t let unexpected hiccups or other people steal your joy — every trip has moments, and it’s what you make of them that counts.