BAM Frequently Asked Questions

BAM Travel Tours "None of the Stress, All of the Fun!"

At BAM Travel Tours, we believe the best moments in life are the ones you never forget. Whether you're reuniting with loved ones, exploring somewhere new, or simply taking a break from the everyday, every BAM trip is a journey worth remembering.

We’re here to create the kind of travel experience that’s fun, smooth, and stress-free — from booking to your ride home.

Trip Information

All Ages Welcome                                                                                                                               All ages are welcome on BAM Travel Tours! From little adventurers to seasoned travelers, we love seeing families and friends of all generations join us.
If a specific trip has an age restriction, it will be clearly listed in the individual trip description when booking.

Children must be supervised by an adult at all times. For everyone’s safety and comfort, parents/guardians are responsible for ensuring their children follow bus rules and group expectations.

Your BAM Host
 Our main focus is making sure the trip runs smoothly and everyone is having a great time — so we may not be able to respond to calls or messages right away.

Each trip has a BAM Host onboard, and their contact info is shared with your Group Contact before departure. Your host will keep you in the loop with key updates, schedules, and reminders throughout the trip.

If something comes up during the journey, please speak directly to your host — we’re here to help however we can!

Plan-Free, Stress-Free – Your Trip, Your Pace
Each destination brings its own kind of magic — and how you enjoy it is totally up to you! Unless otherwise noted, BAM trips are designed for independent exploring.

Whether it’s a one-day adventure or a multi-day getaway, you get to choose how you spend your time. We’ll share helpful tips, maps, and suggestions before you head out, but what you do — from sightseeing and shopping to relaxing with great food — is all about you.

Booking & Payments

How Do I Reserve Seats?

Booking your BAM adventure is easy and stress-free — just the way we like it!

  1. Visit www.BAMTrips.com and explore our upcoming trips.

  2. Select the trip that fits your style, schedule, and travel crew.

  3. Follow the prompts to reserve your seat and pay your deposit securely online.

  4. Watch for your confirmation email within 24 hours — it’ll include your invoice and a link to your Customer Portal, where you can view your trip details and make full balance payments at any time.

How Do I Make a Payment?

We’ve made payments simple and flexible — because travel planning shouldn’t be stressful!

Paying Your Full Balance Online

After you book, you’ll receive a confirmation email with your invoice—usually within 24 hours. That email also gives you access to your Customer Portal, where you can view your trip details and make full balance payments at any time.

How Our Flexible Payment Plan Works 

We’re happy to offer an easy, flexible way to pay for your trip!

If you’d like to set up a payment plan, just send us an email with the following:

  • Name used at booking

  • Trip name and date

  • Amount you’d like to pay

We’ll send you an invoice for that amount. After that, you’re welcome to make additional payments at your own pace by emailing us each time you're ready. Please note: Our Customer Portal only allows full balance payments—partial payments must be requested by email.

Your balance must be paid in full by the posted deadline.

How will my payment method affect my remaining balance?
Are you planning to pay your remaining balance by check or by credit card?

Credit card payments include processing & handling fees, while check payments do not — so your final balance will be slightly different depending on which you choose. Once we know your payment method, we can provide an exact itemized breakdown of your remaining balance.

Email us anytime at: contact@bamtrips.com

Pickup & Drop-off Locations
Pickups vary by trip and may include:

  • Kentucky: Louisa, Pikeville, Catlettsburg, Ashland, Morehead, Lexington, Maysville

  • Ohio: Circleville

  • West Virginia: Barboursville, Sutton

  • Tennessee: Kingsport, Knoxville
    Check your trip page for exact pickup cities and times.

Be sure to check your specific trip page at www.BAMTrips.com for the exact pickup cities and departure times.

Parking at Pickup Locations
We have permission for you to leave your vehicle at our designated pickup locations while you're on your trip. However, BAM Travel Tours and our pickup partners are not responsible for any vehicles or personal belongings left behind. Please park only in the approved areas to avoid towing or fines.

BAM Recommended Packing List

Each traveler may bring:

  • One medium-sized suitcase (stored under the bus)

  • One personal tote or small backpack (for overhead storage)

Luggage Tags are a MUST!
Please tag all bags with: 

  • First & Last Name

  • Boarding Location (where you and your group will board for the trip)

  • Group Number (you’ll receive this from Brenda prior to the trip)

  • Mobile Number

Overnight & Onboard Essentials

Overhead Bag (Within Reach):

  • Medications (plus one extra day's worth)

  • Toothbrush, toothpaste, deodorant

  • Phone charger & portable battery

  • Blanket, travel pillow, sleep mask, earplugs

Overnight Bag (Stored Under Bus):

  • Comfy clothes, shoes

  • Dry shampoo, baby wipes, lip balm

  • Light jacket, rain gear, sunscreen

Leaving Items on the Motorcoach                                                                                  Feel free to leave anything you don’t need during your time at the destination on the motorcoach - including pillows, blankets, tote bags, and even electronics like iPads or chargers.

The coach will be locked when the driver is away (such as during hotel check-in or sightseeing stops). While most travelers leave items without any issues, please remember that BAM Travel Tours is not responsible for lost, damaged, or stolen belongings left on the bus.

For extra peace of mind, we recommend keeping especially valuable or important items with you.

 Food & Drinks
 We’ve got you covered with bottled water and light snacks available under the bus — available at rest stops!

You’re also welcome to bring your own drinks and snacks (twist-off tops only, please). Small coolers that fit at your feet are fine—just keep in mind they take up some leg space. All coolers must be 100% leak-proof.

Let’s keep our ride clean and comfy! Trash bags will be available at each stop, so please toss your trash before getting back on the bus.

Behavior Reminders
 We’re all about good vibes, kindness, and keeping things clean and comfortable for everyone. So just a few important no-gos:

  • No smoking or vaping on the motorcoach

  • No alcohol or illegal drug use

  • No foul or offensive language

Let’s all do our part to create a fun and respectful experience for travelers of all ages.

Photos – Say Cheese (or Don’t )
 We love capturing the smiles, laughter, and special moments on every BAM trip! You might end up in a group photo, a fun candid, or even featured in our future marketing, social media, or promotions.

If you'd rather not be included, no worries at all — just send us a quick email before your trip at contact@bamtrips.com and let us know.

Otherwise, you’re giving us the thumbs-up to share the joy and show off the fun with others! 

Photos taken may be used in BAM’s digital or printed materials for promotional purposes.

Seating, Motorcoach & Travel Essentials

Motorcoach Comfort & Travel Breaks

Our motorcoach is designed with your comfort in mind! Here’s what you can expect onboard:

  • Reclining seats – Please be courteous of those behind you when leaning back.

  • Temperature set at 68°F (20°C) – Bring a blanket or throw if you tend to get cold.

  • Onboard restroom – Best for emergencies. We encourage using rest stops when available.

  • Wi-Fi, TVs & power outlets – Available on most coaches (signal and availability may vary).

How Often Do We Stop?

  • We make regular stops every few hours to stretch, grab a snack, and use the restroom.

  • Before we arrive at the destination, we’ll also stop for a freshen-up break so you can change clothes or get ready for the day ahead.

Group Seating & Courtesy                                                                                                We seat families and friends together—whether you booked as a group or individually.

As your trip gets closer, Brenda will send out a message asking travelers to let her know who they’re traveling with. This helps us organize the seating chart so everyone can enjoy the ride together!

Weather & Packing Reminders
 Weather can be unpredictable — and it often varies by destination and season — so be sure to check the forecast before your trip and pack accordingly.

Layers, a light rain jacket, comfy walking shoes, and a small umbrella are always smart to have on hand. A little prep goes a long way in making sure you’re comfortable and ready for whatever the day brings!

Accessibility & Special Requests
If you or someone in your group has mobility needs, dietary restrictions, or severe allergies (including to smells or foods), please let us know 30 days before the scheduled trip. 

We’ll do our best to help accommodate, but last-minute requests made during the trip may not be possible to fulfill.
👉 For example, if you're severely allergic to a scent or food item, we need to know 30 days in advance so we can notify other travelers or make adjustments prior to the trip.
Thanks for helping us create a safe and enjoyable experience for everyone!

 BAM Adventures for Every Kind of Traveler

DAY TOURS – Need a quick escape? Our Day Tours are the perfect way to hit the road, have fun, and be home by late night or early the next morning—no hotel stay needed. Whether it’s a lively festival, a charming town, or a seasonal event, you’ll enjoy a full day to explore, shop, dine, and make memories your way.

WHIRLWIND WEEKEND TOURS - Ready for an unforgettable quick getaway? Travel overnight by motorcoach and wake up at your destination ready to explore! After a morning freshen-up stop, spend the day sightseeing, enjoying local food, and soaking in the experience. That evening, you’ll board the motorcoach and sleep your way home—no hotel stay needed.

HOTEL–INCLUDED STAY TOURS - Craving a getaway with the perfect balance of adventure and relaxation? Our Hotel-Included Stay Tours give you two full days to explore, unwind, and make lasting memories with a comfortable hotel stay included. Ride in comfort by motorcoach, settle into a well-located hotel close to the action, and enjoy the freedom to discover the destination your way—whether it’s sightseeing, shopping, dining, or simply soaking it all in.

MULTI-DAY TOURS – For those seeking extended adventures, our Multi-Day Tours offer the perfect way to explore more, stay longer, and experience multiple destinations in one trip. With motorcoach transportation and hotel accommodations included, all the travel details are handled for you.

CRUISES – Set sail on an unforgettable, all-inclusive cruise adventure to breathtaking destinations. Whether we travel by motorcoach or catch a flight to the port, BAM handles the logistics so you can relax and focus on the journey ahead.

INTERNATIONAL TOURS - Dreaming of castles, coastlines, or charming villages abroad? Let BAM take you there with confidence and ease. Our international tours are fully guided and thoughtfully planned through trusted global partners—giving you a worry-free way to explore the world beyond the U.S.

Delays & Disruptions

 We all know travel can come with a few surprises — weather, traffic, and other unexpected delays sometimes happen, even with the best planning.

If something changes along the way, we promise to keep you in the loop and adjust as smoothly as possible.

Please note: BAM Travel Tours isn’t responsible for extra costs that might come up due to delays (like meals, hotel stays, or missed activities). We always recommend packing a little patience, extra snacks, and a good attitude — it goes a long way!

For full details, check out our Terms & Conditions.

Cancellations & Reschedules – Terms & Conditions

All bookings with BAM Travel Tours are governed by our official Terms & Conditions, which include details on cancellations, rescheduled trips, credits, refunds, traveler responsibilities, and more.

For full details, check out our Terms & Conditions.

Safety & Courtesy
 We’re all about good vibes and great memories! Please be kind to your fellow travelers, follow any instructions from your host or driver, and help us keep a fun, respectful atmosphere on board.

Everyone deserves a smooth, safe trip — so if someone is being disruptive or unsafe, BAM does reserve the right to ask them to leave the tour.