BAM Frequently Asked Questions

🚍 BAM’s #1 Priority is the Safety of Our Travelers!

All ages are welcome and are charged the same price unless otherwise noted.

Booking & Payments

  1. How Do I Reserve Seats?

    • Visit BAMTrips.com.

    • Browse our available trips.

    • Follow the prompts to reserve your seat(s) and make a secure payment.

    • Questions? Contact bamtravelingtours@gmail.com with clear details so we can assist you better.

  2. How Do I Make a Payment?

    • Visit the Customer Payment Portal ([insert link]) and log in using the same email you used for booking.

    • Make payments anytime before the final deadline.

    • To arrange a payment plan, contact bamtravelingtours@gmail.com with your name, email, and trip details.

  3. What Forms of Payment Do You Accept?

    • ShopPay, PayPal, MetaPay, G Pay, Venmo

    • Debit/Credit Cards (Visa, Mastercard, Amex, Discover)

    • Checks – Contact BAM before mailing a check.

    • Accepted Payment Methods:

  4. Do You Offer Payment Plans?

    • Yes! Choose ShopPay at checkout (if eligible) for 4 interest-free installments.

    • If not approved for ShopPay, pay a non-refundable deposit and make payments before the final deadline.

    • Weekend/Red-Eye Trips: Final payment is due 45 days before departure.

Trip Information & Policies

  1. Where Are the Pickup/Drop-Off Locations?

    • Kentucky: Louisa, Pikeville, Maysville, Morehead, Catlettsburg, Lexington

    • Ohio: Circleville

    • West Virginia: Barboursville, Sutton

    • Tennessee: Knoxville, Kingsport

    • Pickup locations vary by tour. Visit BAMTrips.com for details.

    • Common pickup locations:

  2. Does BAM Offer Rewards or Discounts?

    • $15 off Weekend/Red-Eye trips

    • $25 off Overnight trips

    • $40 off Multi-night trips

    • Military Discount (Active Duty & Veterans with ID):

    • How to claim: Contact bamtravelingtours@gmail.com before booking with your name, trip date, and contact number.

  3. Are There Any Hidden Fees or Additional Costs?

    • No hidden fees! Prices include motorcoach driver gratuity and listed inclusions.

    • Bring additional funds for food, souvenirs, or optional excursions.

    • Travel insurance is recommended but optional.

  4. Is the Motorcoach Comfortable?

    • Reclining seats (please be courteous to others).

    • Temperature is set at 68°F (20°C).

    • Onboard restroom, Wi-Fi, electrical outlets, and TVs (availability varies).

    • Amenities:

BAM Recommended Packing List

  • Overhead Compartment Tote/Backpack

    • Size Limit: 12” x 19” or no more than 35L capacity.

    • Pack a change of clothes for overnight rest if needed.

    • Roll or fold clothes to maximize space.

  • Personal Hygiene & Medications

    • Toothbrush, toothpaste, mouthwash, and deodorant.

    • Any prescription medications required by the traveler.

  • Electronics & Accessories

    • Phone charger cord, charging block, and portable charger.

    • Headphones for personal entertainment.

    • Earplugs and sleep masks if sensitive to light or noise.

  • Comfort Items

    • Travel pillow/standard pillow and blanket (recommended for added comfort).

Seating, Luggage & Travel Essentials

  1. How Does Group Seating Work?

    • Families, friends, and groups will always be seated together, even if booked separately.

  2. Can I Leave Items on the Motorcoach?

    • Yes, but BAM is not responsible for lost or stolen items.

  3. Do You Recommend Travel Insurance?

    • Yes. Travel insurance covers trip cancellations, medical emergencies, and lost baggage.

    • Recommended providers: Squaremouth.com, AIG.com, TravelInsured.com, TravelexInsurance.com.

  4. How Often Does the Motorcoach Stop?

    • Stops every few hours for rest/stretch breaks.

    • A final freshen-up stop is made before arrival.

  5. What Happens If the Trip Is Delayed or Disrupted?

    • Delays may occur due to traffic, weather, or unforeseen circumstances.

    • BAM is not responsible for extra costs due to delays.

    • Travelers must cover accommodation & meals if an extra night is required.

Cancellation & Terms

15. No Refunds Policy: 

    • BAM has a No Refunds Policy, under any circumstance. 

    • BAM Credit may be issued if certain criteria are met. 

    • Deposits will not be credited, refunded, or transferred.

16. Trip Cancellation by BAM: 

    • If the trip is canceled by BAM, you can request a full refund instead of a BAM Store Credit or transfer to another trip by emailing BAM at contact@bamtrips.com  when the trip is canceled.

17. Rescheduled Trips: 

    • If a trip is rescheduled due to emergency, weather, or vendor-related reasons, BAM Travel Tours will offer the following options: 
      • Transfer to the new trip date
      • Receive a BAM Store Credit, valid for 18 months and applicable toward any future BAM trip
    • Refunds will not be issued for rescheduled trips.

18. Delays and Transfers: 

    • BAM is not responsible for delays caused by accidents, breakdowns, road conditions, weather, or other factors beyond its control. 

    • Arrival times are approximate and may change due to traffic conditions. 

    • In case of an emergency, BAM reserves the right to transfer passengers from one vehicle to another.  

     

Additional Travel Guidelines

19. Parking at Pickup Locations

    • BAM has permission for travelers to park at designated locations.

    • BAM & businesses are not responsible for vehicles or belongings.

20. Luggage Guidelines

    • First & last name
    • Boarding location
    • Group number
    • Luggage tags are required on all bags with:

21. Overnight Bag Essentials

    • Toiletries, medications, phone charger, entertainment.

    • Travel pillow, blanket for comfort.

    • Small overhead bag (max 12”x19” or 35L) with:

 

22. Motorcoach Temperature & Comfort

    • Kept at 68°F to reduce motion sickness & ensure comfort.

    • Bring a blanket/quilt if you tend to get cold.

    • Neck pillows, seat cushions, & sleep masks are recommended.

23. Drinks & Snacks

    • BAM provides bottled water & snacks under the bus.

    • Travelers may bring a small cooler under their feet (may impact legroom).

 

24. Wi-Fi, Power Outlets & Cleanliness

    • Wi-Fi & power outlets are available but not guaranteed.

    • Keep the motorcoach clean – remove trash at each stop.

25. Access to Motorcoach During the Trip

    • The bus is locked while the driver rests – access is unavailable.

Additional Trip Options

26. Day Tours – A quick, budget-friendly getaway with the freedom to explore!
Sample Itinerary:

    • Depart early Saturday morning (4-5 AM)

    • Arrive in the morning & spend the day exploring and making memories

    • Return home by midnight or early AM

 

27. (WEEKEND) Red Eye Tours – The ultimate weekend adventure for busy travelers!

Sample Itinerary:

    • Depart Friday afternoon or evening

    • Stop at TA or Pilot to freshen up or shower before arriving at the destination

    • Arrive Saturday morning and enjoy a full day of exploring and making memories

    • Depart in the late evening and travel overnight, returning home by midnight or early morning Sunday

 

28. (ON) Overnight Stay Tours – Two full days of adventure with a cozy hotel stay!
Sample Itinerary:

    • Depart Thursday & sleep on the bus

    • Stop at TA or Pilot to freshen up or shower before arriving at the destination

    • Arrive early Friday & explore all day (on your own) and making memories

    • Check into a comfy hotel Friday

    • Enjoy another full day at your destination Saturday and making memories

    • Depart late Saturday night & sleep on the bus

    • Arrive back home Sunday evening

29. Multi-Day Tours – Want even more adventure?
Explore multiple destinations and create unforgettable memories!

30. CRUISES – Take your adventure to the water!

Enjoy an all-inclusive cruise, breathtaking destinations, and a truly hassle-free experience. Whether it's a short getaway or a longer voyage, we take care of the details so you can simply relax and enjoy the journey!
Sample Cruise Experience:

    • Motorcoach transportation to the cruise port

    • Stop at TA or Pilot to freshen up or shower before arriving at the destination

    • Set sail on a luxury cruise to stunning destinations

    • Enjoy onboard entertainment, dining, and excursions

    • Return home relaxed and refreshed