BAM Frequently Asked Questions

🚍 BAM’s #1 Priority is the Safety of Our Travelers!

All ages are welcome and are charged the same price unless otherwise noted.

How Do I Reserve Seats?
- Visit BAMTrips.com.
- Browse our available trips.
- Follow the prompts to reserve your seat(s) and make a secure payment.
- Questions? Contact bamtravelingtours@gmail.com with clear details so we can assist you better.
How Do I Make a Payment?
- Visit the Customer Payment Portal ([insert link]) and log in using the same email you used for booking.
- Make payments anytime before the final deadline.
- To arrange a payment plan, contact bamtravelingtours@gmail.com with your name, email, and trip details.
What Forms of Payment Do You Accept?
- ShopPay, PayPal, MetaPay, G Pay, Venmo
- Debit/Credit Cards (Visa, Mastercard, Amex, Discover)
- Checks – Contact BAM before mailing a check.
- Accepted Payment Methods:
Do You Offer Payment Plans?
- Yes! Choose ShopPay at checkout (if eligible) for 4 interest-free installments.
- If not approved for ShopPay, pay a non-refundable deposit and make payments before the final deadline.
- Weekend/Red-Eye Trips: Final payment is due 45 days before departure.

Where Are the Pickup/Drop-Off Locations?
- Kentucky: Louisa, Pikeville, Maysville, Morehead, Catlettsburg, Lexington
- Ohio: Circleville
- West Virginia: Barboursville, Sutton
- Tennessee: Knoxville, Kingsport
- Pickup locations vary by tour. Visit BAMTrips.com for details.
- Common pickup locations:
Does BAM Offer Rewards or Discounts?
- $15 off Weekend/Red-Eye trips
- $25 off Overnight trips
- $40 off Multi-night trips
- Military Discount (Active Duty & Veterans with ID):
- How to claim: Contact bamtravelingtours@gmail.com before booking with your name, trip date, and contact number.
Are There Any Hidden Fees or Additional Costs?
- No hidden fees! Prices include motorcoach driver gratuity and listed inclusions.
- Bring additional funds for food, souvenirs, or optional excursions.
- Travel insurance is recommended but optional.
Is the Motorcoach Comfortable?
- Reclining seats (please be courteous to others).
- Temperature is set at 68°F (20°C).
- Onboard restroom, Wi-Fi, electrical outlets, and TVs (availability varies).
- Amenities:

Overhead Compartment Tote/Backpack
- Size Limit: 12” x 19” or no more than 35L capacity.
- Pack a change of clothes for overnight rest if needed.
- Roll or fold clothes to maximize space.
Personal Hygiene & Medications
- Toothbrush, toothpaste, mouthwash, and deodorant.
- Any prescription medications required by the traveler.
Electronics & Accessories
- Phone charger cord, charging block, and portable charger.
- Headphones for personal entertainment.
- Earplugs and sleep masks if sensitive to light or noise.
Comfort Items
- Travel pillow/standard pillow and blanket (recommended for added comfort).

How Does Group Seating Work?
- Families, friends, and groups will always be seated together, even if booked separately.
Can I Leave Items on the Motorcoach?
- Yes, but BAM is not responsible for lost or stolen items.
Do You Recommend Travel Insurance?
- Yes. Travel insurance covers trip cancellations, medical emergencies, and lost baggage.
- Recommended providers: Squaremouth.com, AIG.com, TravelInsured.com, TravelexInsurance.com.
How Often Does the Motorcoach Stop?
- Stops every few hours for rest/stretch breaks.
- A final freshen-up stop is made before arrival.
What Happens If the Trip Is Delayed or Disrupted?
- Delays may occur due to traffic, weather, or unforeseen circumstances.
- BAM is not responsible for extra costs due to delays.
- Travelers must cover accommodation & meals if an extra night is required.

What Is the Cancellation Policy?
- No refunds under any circumstances.
- BAM Credit (valid for 1 year) may be issued if the seat is resold.
- Deposits are non-refundable & non-transferable.
- If BAM cancels a trip, you can request a full refund, trip transfer, or BAM credit.
Passenger Conduct Policy
- BAM reserves the right to refuse service to anyone violating policies.
- Unkind or unsafe behavior is not tolerated.
- No smoking on the motorcoach.
- Alcohol- or drug-influenced behavior will result in removal at the traveler’s expense.
No-Show & Late Arrivals Policy
- Arrive 15 minutes before departure.
- Late travelers may lose their seat with no refund.
Ticket & Fare Policies
- Tickets are only valid for the selected date.
- No retroactive discounts after booking.
- Fares may change at any time.
- Taxes & processing fees are non-refundable.

Parking at Pickup Locations
- BAM has permission for travelers to park at designated locations.
- BAM & businesses are not responsible for vehicles or belongings.
Luggage Guidelines
- First & last name
- Boarding location
- Group number
- Luggage tags are required on all bags with:
Overnight Bag Essentials
- Toiletries, medications, phone charger, entertainment.
- Travel pillow, blanket for comfort.
- Small overhead bag (max 12”x19” or 35L) with:
Motorcoach Temperature & Comfort
- Kept at 68°F to reduce motion sickness & ensure comfort.
- Bring a blanket/quilt if you tend to get cold.
- Neck pillows, seat cushions, & sleep masks are recommended.
Drinks & Snacks
- BAM provides bottled water & snacks under the bus.
- Travelers may bring a small cooler under their feet (may impact legroom).
Wi-Fi, Power Outlets & Cleanliness
- Wi-Fi & power outlets are available but not guaranteed.
- Keep the motorcoach clean – remove trash at each stop.
Access to Motorcoach During the Trip
- The bus is locked while the driver rests – access is unavailable.

Day Tours – A quick, budget-friendly getaway with the freedom to explore!
Sample Itinerary:
- Depart early Saturday morning (4-5 AM)
- Arrive in the morning & spend the day exploring and making memories
- Return home by midnight or early AM
(WEEKEND) Red Eye Tours – The ultimate weekend adventure for busy travelers!

Sample Itinerary:
- Depart Friday afternoon or evening
- Stop at TA or Pilot to freshen up or shower before arriving at the destination
- Arrive Saturday morning and enjoy a full day of exploring and making memories
- Depart in the late evening and travel overnight, returning home by midnight or early morning Sunday
(ON) Overnight Stay Tours – Two full days of adventure with a cozy hotel stay!
Sample Itinerary:
- Depart Thursday & sleep on the bus
- Stop at TA or Pilot to freshen up or shower before arriving at the destination
- Arrive early Friday & explore all day (on your own) and making memories
- Check into a comfy hotel Friday
- Enjoy another full day at your destination Saturday and making memories
- Depart late Saturday night & sleep on the bus
- Arrive back home Sunday evening
Multi-Day Tours – Want even more adventure?
Explore multiple destinations and create unforgettable memories!